Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, company name, job title, and phone number.
• Payment Information: Billing details processed by our payment processor (Stripe). We do not store complete payment card information on our servers.
• Asset Data: Information about your physical assets, including asset type, model, serial number, location, warranty information, and maintenance schedules.
• Communications: Information you provide when contacting support, submitting feedback, or communicating with us.
• Integration Data: Credentials and authorization tokens for third-party services you choose to connect with our platform.

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Service, including features accessed, pages visited, actions taken, and timestamps.
• Device Information: IP address, browser type, operating system, device identifiers, and other technical information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, understand usage patterns, and improve the Service.

1.3 Information from Third Parties

• Data from integrated third-party services (e.g., manufacturer systems or maintenance databases).
• Publicly available information.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service, including asset tracking, maintenance scheduling, and warranty management features.
• Process and manage your account, including transactions and billing.
• Improve and develop new features and functionality for the Service.
• Train and improve our machine learning models using de-identified and aggregated User Data (excluding personally identifiable information and confidential business information).
• Send you marketing communications, service updates, and promotional materials (subject to your opt-out preferences).
• Conduct research and development.
• Comply with legal obligations, resolve disputes, and prevent fraud or abuse.
• Facilitate integrations with third-party services you authorize.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Your Consent: When you authorize us to share information with third parties.
• Service Providers: With trusted vendors who assist us in operating the Service, such as payment processors, cloud hosting providers, analytics services, and customer support tools.
• Business Transactions: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Moat, our users, or the public.
• Aggregated or Anonymized Data: We may share aggregated or de-identified data that cannot reasonably be used to identify you.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, access controls, regular security assessments, and employee security training. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you request account termination, we will delete your personal information within a reasonable time frame, subject to any legal obligations requiring us to retain certain records. Aggregated or de-identified data may be retained indefinitely.

6. Your Rights

6.1 Access and Update

You can review and update your account information at any time through your account settings.

6.2 Marketing Opt-Out

You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us at info@moat.app.

6.3 Cookie Preferences

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience with the Service.

6.4 GDPR and CCPA Rights

Depending on your jurisdiction, you may have additional rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit the processing of your personal data.
• Right to Data Portability: Request a machine-readable copy of your personal data.
• Right to Object: Object to the processing of your personal data for certain purposes.
• CCPA Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.
• CCPA Right to Know: You have the right to know what personal information we collect, use, disclose, and sell.

To exercise any of these rights, please contact us at info@moat.app. We will respond to your request within the time frame required by applicable law.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your jurisdiction. We take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy, including using Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards as required by applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. For material changes, we will notify you via email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Moat, Inc.
Email: info@moat.app