This Privacy Policy describes how Moat, Inc. ("Company," "we," "us," or "our") collects, uses, and discloses information that we obtain about visitors to our website (moat.app) and users of our asset management, maintenance scheduling, and warranty tracking services (the "Service"). By accessing or using the Service, you ("User," "you," or "your") agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, do not access or use the Service.
1. INFORMATION WE COLLECT
We collect information about you in the following ways:
- 1.1 Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, company name, job title, phone number, and other information you provide during registration.
- Payment Information: If you purchase a subscription or other services, we collect your billing information, such as credit card details or other payment method information. This information is processed by our third-party payment processor (Stripe) and is not stored on our servers.
- Asset Information: You may provide information about your assets, including asset type, model number, serial number, location, purchase date, warranty information, maintenance schedules, user manuals, receipts, and other related data.
- Communication Information: When you contact us (e.g., for support, inquiries, or feedback), we collect the content of your communications.
- Integration Information: If you choose to integrate the Service with third-party services, you may provide us with credentials or access tokens for those services.
- 1.2 Information We Collect Automatically:
- Usage Data: We automatically collect information about your use of the Service, such as the features you use, the pages you visit, the actions you take, the time and date of your activities, your IP address, browser type, operating system, and device information.
- Log Data: Our servers automatically record information ("Log Data") created by your use of the Service. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information.
- Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your activity, browser, and device. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to:
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
- Keep you signed in to the service.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
- 1.3 Information from Third Parties:
- Third-Party Integrations: If you choose to integrate the Service with third-party services, we may receive information from those services, as authorized by you and governed by the privacy policies of those third parties. For example, connecting to a manufacturer's data system to update asset attributes and details.
- Publicly Available Information: We may collect information about you that is publicly available, such as information from public records or online directories.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- 2.1 Providing and Improving the Service:
- To operate, maintain, and provide the features and functionality of the Service.
- To personalize your experience and deliver customized content and features.
- To process your transactions and manage your account.
- To communicate with you about your account, updates to the Service, and other important information.
- To monitor and analyze usage patterns to improve the Service's performance, usability, and effectiveness.
- To develop new features and services.
- 2.2 Training and Improving LLMs:
- We use de-identified and aggregated User Data (excluding personally identifiable information and confidential business information) to train and improve our Large Language Models (LLMs) and other algorithms. This helps us improve the accuracy, performance, and safety of our LLMs.
- 2.3 Marketing and Communications:
- To send you marketing communications about our products and services, special offers, and other information we think may be of interest to you. You can opt-out of receiving marketing communications at any time (see Section 6).
- 2.4 Research and Development:
- To conduct research and development to improve our existing products and services and to develop new products and services.
- 2.5 Legal Compliance and Protection:
- To comply with applicable laws, regulations, and legal processes.
- To protect our rights, property, and safety, and the rights, property, and safety of our users and others.
- To detect, prevent, and address fraud, security breaches, and other illegal or harmful activities.
- 2.6 3rd-Party Integrations:
- To send and receive data to/from 3rd-party integrated services authorized by the user.
3. HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
- 3.1 With Your Consent: We may share your information with third parties with your consent, such as when you authorize us to share information with a third-party service through an integration.
- 3.2 Service Providers: We may share your information with third-party service providers who assist us in providing the Service, such as payment processors, hosting providers, data analytics providers, customer support providers, and email service providers. These service providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect your information.
- 3.3 Business Transfers: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- 3.4 Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of users of the Service or the public; or (e) protect against legal liability.
- 3.5 Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for research, marketing, or other purposes. This data cannot be used to identify you.
4. DATA SECURITY
We implement reasonable security measures designed to protect your information from unauthorized access, use, or disclosure. These measures include, but are not limited to, data encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. DATA RETENTION
We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon your request to terminate your account, we will delete your personally identifiable data, subject to our legal obligations. Non-personally identifiable, aggregated data may be retained indefinitely.
6. YOUR CHOICES AND RIGHTS
- 6.1 Accessing and Updating Your Information: You can access, update, or correct your account information by logging into your account settings.
- 6.2 Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us at info@moat.app.
- 6.3 Cookies: You can control cookies through your browser settings, as described in Section 1.2.
- 6.4 Do Not Track: We currently do not respond to "Do Not Track" signals.
- 6.4 GDPR and CCPA Rights (IF APPLICABLE): If you are a resident of the European Economic Area (EEA) or California, you have certain data protection rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), respectively. These rights may include:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
- Right to Non-Discrimination (CCPA): We will not discriminate against you for exercising your CCPA rights.
- Right to Know (CCPA): You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
To exercise these rights, please contact us at info@moat.app. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before fulfilling your request.
7. CHILDREN'S PRIVACY
The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
8. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. These measures may include Standard Contractual Clauses (SCCs) approved by the European Commission, or other appropriate safeguards.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" above. We encourage you to review this Privacy Policy periodically for any changes. We will also endeavor to notify you of material changes via email or through the Service.
10. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
Moat, Inc.
info@moat.app
