ABOUT MOAT
Moat is an AI-powered facility management platform that turns existing operations & maintenance (O&M) documents into a fully loaded system for asset management, preventative maintenance, corrective maintenance, trouble-shooting guides, warranty tracking, alerts, and capital planning dashboards.
Moat helps facilities teams:
Moat's patent-pending AI engine ingests forgotten or hard-to-access facility system files (O&Ms, invoices, warranties) – from sources like binders, CDs, flash drives, filesharing repositories – and converts them into actionable data in minutes, not months.
Moat includes:
WHO IT'S FOR
Moat is designed for facilities leaders, building operations and engineering teams, property managers, and maintenance teams responsible for physical assets – especially in organizations with large inventories of equipment and facilities – where there is a greater need for faster insights and automated maintenance intelligence at scale.
Moat was built specifically with the following industries in mind:
Moat scales from medium-sized organizations to large enterprises – particularly those with extensive facilities where manual asset management is costly and inefficient. Typically we work with organizations that have a minimum of 20 buildings or 2 million square feet of facility space under management.
Common sponsors include:
Other sponsors include:
PRICING & ROI
Moat pricing is primarily based on square footage, but also considers factors such as number of buildings, as well as asset count, value and density.
Pricing is structured as an annual subscription per organization with discounts for multi-year agreements. Pricing also contemplates additional discount tiers based on total square footage – the larger your portfolio, the lower your price per square foot. There are no limits on the total number of users that may use the Moat platform, allowing broad access across operations, engineering, and leadership teams without penalizing adoption.
Moat typically licenses through annual agreements, though due to the nature of the platform many customers prefer 3–5 year contracts. Pilots and proof-of-value engagements may be available depending on organizational needs.
Most customers treat Moat as an operational expense (OpEx), though organizations may capitalize portions related to asset lifecycle planning or implementation depending on accounting practices.
Moat claims an estimated $15 in annualized savings for every $1 invested into the Moat platform. Moat partners with its customers to conduct a thorough ROI analysis and estimates an average savings of between $0.75 - $1.45 per square foot per year. The savings are categorized into four areas:
Additionally, Moat eliminates thousands of hours in would-be implementation labor time and costs through its patent-pending, AI-powered platform to rapidly extract asset-specific details (preventative maintenance tasks, warranty expirations, trouble-shooting guides, standardized asset categorization) from manufacturer documentation.
Lastly, Moat enables optimal operational uptime for facility assets and equipment leading to higher customer satisfaction and avoiding costly disruptions in service.
Pilots and case comparisons using your real data are available to demonstrate value. Moat has never lost an RFP to competition.
Moat offers a complimentary facility ROI assessment to demonstrate value using your real asset details and documentation before full deployment.
GETTING STARTED
Moat provides a range of implementation options, on a spectrum from mostly self-driven (we’ll never leave you completely alone) to white-glove end-to-end service. With our network of veteran FM professionals, we’re more than happy to take all of the work off your plate, uploading all asset documentation into our platform, training the AI-engine, generating all preventative maintenance schedules, and collaborating with you to ensure precise organization of users, locations, and routing. If you and your team are interested in taking a more hands-on approach to implementing the system, we are also happy to let you take on more of the load and assist as needed.
Depending on the size of the portfolio (number of buildings, quantity of assets), customers can get up and running in anywhere from a few days to several weeks. We’re also happy to work with you to complete implementation of an entire portfolio all at once or schedule out a phased deployment over the course of months or quarters – whatever best fits your business needs and team schedules.
Moat’s strength is surfacing insights from forgotten and lost data sources. Scattered O&M manuals, equipment invoices, and other asset-centric documents can all be converted into usable intelligence. Paper files? Thumb drives? Spreadsheets? Document sharing repositories? We can (and have!) pulled together all of these sources and more to deliver high-resolution asset inventories.
Moat is designed for real-world facility teams. Voice-to-text issue reporting, an intuitive user interface, responsive mobile design, natural language querying of all asset documentation, and role-based views make adoption easier for non-technical users.
Moat provides scheduled check-ins, quarterly value assessments, online documentation, and ongoing customer support to ensure long-term value realization. Moat also offers dedicated customer support and business hour access.
PLATFORM CAPABILITIES
That’s okay. While employing your own documentation is ideal (ensure version/model alignment), Moat can help fill in the gaps of any missing manuals with publicly-available resources provided by manufacturers, where available.
Frontline adoption is driven by:
Moat includes mobile-friendly alerts, voice-to-text work order reporting, a responsive mobile user interface, and voice-enabled chat with our AI engine to support distributed teams that are constantly on the go.
Yes – Moat tracks warranties and alerts you to upcoming expirations so you don't miss claims. It can also provide a record of all maintenance activity associated with any given asset as proof of compliance with certain warranty requirements.
Yes – Moat provides capital planning and equipment lifecycle forecasting so you can budget proactively rather than reactively. It can also provide asset-by-asset logs of each piece of equipment in your portfolio, enabling you to use precise historical resource allocation to more accurately forecast ongoing operational expenses.
No. Moat focuses on asset intelligence, planning, and preventative maintenance – not real-time control systems. It does not replace building automation systems, SCADA, or physical IoT sensor networks. While Moat provides decision intelligence, workflows, and alerts, execution is handled by human teams or external systems.
No. Moat is purely a software-as-a-service (SaaS) solution. It does not require new hardware, sensors, or building retrofits of any kind.
TECHNOLOGY & INTEGRATION
Yes – Moat is cloud-ready and supports third-party integrations. The choice and configuration of integrations are determined by your organization, though it can be limited by inter-platform compatibility and/or available APIs.
Moat uses a hybrid intelligence architecture that combines:
This hybrid approach ensures both flexibility and reliability.
Moat leverages modern AI techniques, including language models, where appropriate – but results are anchored to source documents, not free-form generation.
Most LLM hallucinations occur because these models are often pulling in large amounts of data from many sources, at times with conflicting or confusing information, leading to lower confidence outputs or wholly incorrect responses. Moat mitigates hallucination risk by focusing the training of its model solely on information and data from your portfolio of facility assets.
Moat is designed to extract, infer, and structure – not invent. Where confidence is low, Moat flags uncertainty rather than fabricating information.
Yes. Outputs such as maintenance schedules, asset attributes, and warranty expiration dates are traceable back to source documentation – hyperlinked directly to the specific document and page – allowing teams to audit and validate all system-generated recommendations and alerts.
DATA & SECURITY
Customers retain full ownership of their data. Moat acts as a processor, not a data owner.
Moat is offered solely as a cloud-hosted SaaS solution. We do not currently offer an on-premise version of the solution.
COMPETITION
Potential customers might compare Moat to traditional CMMS (Computerized Maintenance Management Systems), IWMS (Integrated Workplace Management Systems), EAM (Enterprise Asset Management) platforms, and manual spreadsheets, legacy databases, and/or homegrown systems. Moat distinguishes itself with AI-native automation and an asset-centric approach to proactive, holistic facility management.
Legacy systems require time- and labor-intensive asset discovery and manual data entry, often resulting in incomplete equipment inventories and operation-critical details.
Unlike these legacy systems that often take months to properly implement (most organizations don’t exert the energy and effort to see this to completion), Moat leverages AI to preload actionable insights across your entire portfolio of assets, eliminating long setup timelines, human error, and gaps in operational coverage.
Moat can either:
Many customers with heavily-adopted tools and/or rigid systems with onerous switching costs will initially run Moat alongside existing tools. Those that have already identified key limitations in their existing tools and/or want to take a more asset-centric approach to facility management tend to jump straight to a full replacement with Moat.
ABOUT MOAT SYSTEMS
Moat exists because trillions of dollars in physical assets are managed using:
Moat aims to become the system of intelligence for the built environment, transforming static documentation into living operational knowledge. We are striving to build an ecosystem that brings together data and insights from throughout the end-to-end facility management lifecycle, from cradle to grave. And we are working to establish insights from across the FM landscape – from other organizations in your sector, to businesses in every major industry; from the buildings next door, to those in every climate and on every continent of the world – that inform and increase value to everyone leveraging the Moat platform.
Moat aims to enable organizations of all sizes to more efficiently deploy resources to both save money and to provide a more immediate positive impact on the physical comfort and wellbeing of those in and around the facilities they are responsible for. And ultimately, we want to materially reduce waste and increase happiness.
Moat Systems, Inc. was incorporated in 2024.
As a growing technology company focused on modernizing facility intelligence specifically through leveraging artificial intelligence, most of the underlying AI capabilities that the Moat platform are built upon have only been available to public markets within the last 2-3 years with the advent of enterprise language model access. As such, Moat was created from inception as an AI-native solution – not merely the retrofit of a legacy tool with AI as an afterthought.
Moat is based in Lehi, Utah.
Moat can be contacted via:
You can book a demo, request a pilot, directly from the website or schedule time to get a complimentary ROI value assessment. We’d love to hear from you!
